For any return, refund or exchange requests please email hello@emmcreativearts.com.
You may submit a request up to 14 days from the date of delivery.
FAQ
1. What items are considered returnable?
2. Will EMM Creative cover shipping costs?
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In the case of an exchange or return any shipping costs must be covered by the customer.
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In the case of a refund, shipping and handling fees on the original purchase are not refundable.
3. How can I process a return or exchange?
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Email us at hello@emmcreativearts.com for any return or exchange requests within 14 days of receiving the item.
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Include images in case of defected or damaged items.
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For an exchange, let us know the original purchase size and the new size you would like to order.
4. How long will it take to process a return or exchange?
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Once we receive your request and approve the return or exchange, we will provide you with details for shipping the item back to us.
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Once we receive the returned item, we will process the refund or exchange in 5-7 business days.
5. Can I return or exchange an item in person?
